What is your Returns Policy?

Please return your unworn item within 30 days of purchase for a full refund of goods.

We do not offer a free returns or collection service for international orders at this time and you will need to pay for the items to returned by post back to the UK.

Any items returned to us are your responsibility until they reach our warehouse. Please ensure you package your return securely to prevent any damage to the items or boxes. We recommend that you use a trackable service that insures you for the value of the goods you are returning in the event of loss on the way back to us.

Please note - Any promotional discount applies to the original purchase only and if returned, is not valid for any subsequent purchases.

For information on how to return your order/item please click here.

All items must be returned with original packaging and all barcodes and tags.

FOOTWEAR
We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product.
Items should be returned to us within 30 days. Returns outside of this timeframe will not be accepted.

JEWELLERY
Earrings and hair accessories may only be returned if faulty. We do not accept returns of earrings and hair accessories for hygiene purposes.

SWIMWEAR
Swimwear may be returned in store and online with proof of purchase. Items should be tried on over underwear, without removing the protective hygiene adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer.

EXCHANGES

We do not offer exchanges on online orders. Should you wish to replace an item or get a different size/color then you will need to place a new order.