Please return your unworn item within 30 days of purchase for a full refund of goods.
All items must be returned with original packaging and all barcodes and tags.
We do not offer free returns or collection service at this time and you will need to pay for the items to returned by post back to the UK.
Follow the instructions below to return your item(s):
1. Package up your items and include your completed returns note. Please ensure any previous shipping labels on the parcel have been removed or covered.
2. Take your parcel(s) to your nearest Post Office and send to the following address:
Kurt Geiger Online Returns,
c/o DSV Solutions Ltd,
We recommend that you use a trackable service that insures you for the value of the goods you are returning in the event of loss on the way back to us.
3. Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.
Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.
FREE RETURNS WITH PAYPAL:
Requires customer activation
Order through PayPal and activate ‘Return Shipping on Us’ to get free refunds for up to $30/€15 on 12 eligible purchases a year.
Find out more and activate this offer at https://www.paypal.com/us/webapps/mpp/returns (USA) or https://www.paypal.com/uk/webapps/mpp/refunded-returns (Europe).
*Exclusions apply. This is an exclusive offer offered to eligible holders of U.S. accounts with PayPal. Activate Return Shipping on Us. Once the service is activated, participants may receive a refund or create a free return shipping label, for up to $30 on 12 eligible purchases of tangible items per calendar year (January 1st - December 31st) on qualifying returns in accordance with seller’s return policy. PayPal reserves the right to cancel or modify part of or this entire Offer at any time without notice, for any reason in their sole discretion. Other limitations apply.
Please click here for the full PayPal Returns terms and conditions.
We do not offer exchanges on online orders. Should you wish to replace an item or get a different size/color then you will need to place a new order.