I’ve lost my dispatch note/order invoice, what can I do?

The dispatch note does make it easier for our Warehouse to process your return but don't worry if you don't have this.

In the absence of a dispatch note/order invoice make sure that your Kurt Geiger order number can be clearly found when your return parcel is opened. So either print a copy of your email order confirmation or write your Kurt Geiger order number with a list of items you are returning on a piece of paper and place it inside your return.

Please ensure you keep your proof of postage for the return and hold onto this until your refund has been received.