What happens if I’m not in when my delivery arrives?

Our couriers will attempt delivery between 7am-10pm. Delivery notifications will be sent by the courier, should you not be home when your delivery is made, the courier will leave your order in a secure location or with a neighbor.


Not going to be in?

You can use the DHL On Demand Delivery notifications to manage all your delivery preferences, including vacation hold, safe-place, delivery to a neighbour or delivery to a local service point.

Please note, by leaving delivery instructions on your parcel, you are accepting responsibility for it once delivered.