How long will it take for my refund to process?

After posting your item back to us, you can track your return with your proof of postage receipt, to see if it has arrived.

Please visit the chosen couriers website to track this (information is usually on the receipt)

Please note that the time it takes for the order to arrive back to us will depend on the courier and service you have selected.

Once we have received it, please allow up to 14 working days for your refund to be processed.

There is no need to contact us. You'll receive an email when your refund has been received and another email to let you know it's been processed.

For any queries, our customer service team can assist but please ensure before contacting us, you have tracked your return and checked that this has arrived at our warehouse first (Kettering NN14 4XY), as we will only be able to assist if it has arrived back to us and the 14 working days have passed.