If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the Contract within fourteen (14) days without giving any reason (other than for personalised or other products which we have specified as non-returnable) and receive a refund from us, including any delivery charges you paid when ordering the Product. You must inform us by way of a clear statement in writing by email to firstname.lastname@example.org if you wish to cancel. The cancellation period will expire after fourteen (14) days, starting on the day after the Product(s) are delivered to you.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you choose to cancel then you must return the Product(s) to us at your cost and risk and we advise you to ensure the Product(s) are adequately insured during the return journey. If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). You must ensure that you take reasonable care of the Product(s) including the original box supplied with the Product(s) if any. You are only liable for any diminished value of the Products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Products. Please try on any footwear you have received from us indoors with socks. As set out in the "Damaged or Defective Product(s)" section above, you have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.
If you have received the Products, you shall send back the Products without undue delay and in any event, not later than fourteen (14) days from the day on which you communicate your cancellation from this contract to us. If you have not returned the Product(s) within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the Product(s) from you at your cost.
Gift recipients are entitled to a non-refundable merchandise exchange or may request that a refund is made to the purchaser of the Product(s). To exchange your gift selection or request that a refund is made to the purchaser please contact our Customer Services department by email to email@example.com.
We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not occur any fees as a result of the reimbursement. All refunds will be processed without undue delay and not later than 14 days either: fourteen (14) days after the day we received back from you any Products supplied; or (if earlier) four-teen (14) days after the day you provide evidence that you have returned the Products; or if there were no Products supplied, fourteen (14) days after the day on which we are informed about your decision to cancel this contract. Although the re-fund will be processed by us within these time periods we cannot be responsible for any delay in receipt of the refund as a result of bank delays.