MY PROMOTIONAL CODE ISN’T WORKING?
If your promotional code isn't working, here are a few steps to troubleshoot:
- Ensure you've carefully reviewed the terms and conditions of your code. Loyalty codes, for example, will require you to log into your account before applying the code at checkout.
- Double-check that the promotional code you're using is still valid and hasn't expired.
- Note that many promotional codes are only applicable to selected items within the promotion.
- Keep in mind that promotional codes cannot be used simultaneously with other promotional codes or discounts.
- Enter the promotional code without any spaces between characters, as codes may be case-sensitive. Copying and pasting into the Promo Code box at checkout is recommended for accuracy.
- Try clearing your browser history, cookies, and cache if the code still isn't working.
I FORGOT TO ADD MY PROMOTIONAL CODE BEFORE I CONFIRMED MY ORDER?
We are unable to apply any promotional codes once your order has been placed. Please ensure the code is applied to the checkout before confirming the order.
CAN I GET A REFUND FOR THE PRICE DIFFERENCE IF AN ITEM I’VE PURCHASED HAS REDUCED IN PRICE?
We're sorry but we're unable to refund the price difference if an item changes price after purchase.
This however does not affect the statutory rights to return an online purchase, more details on returns can be found here.