If you've ordered a large number of items, your order is likely to be sent in more than one parcel.
Sometimes these parcels can be delivered at different times if they are sorted separately by the delivery courier. Most separated orders will be delivered within 24 hours of each other, but please allow a little longer over busy periods.
Please check that the undelivered item has not been sent separately.
Track your parcel's journey via FedEx here.
If you do have an item missing from your Kurt Geiger order, or an incorrect product or size has been received, please contact us asap with what item is missing/incorrect (including any images to support), your Kurt Geiger order number and email address.
Please note, missing items must be reported to us within 7 days as we will be unable to assist after this time has passed.