To track your order, you will need your order number (starts with KGUS) and your full zip code details.
All US orders are tracked and once your order has left our US distribution centre, you’ll get a dispatch email from us and then updates from FedEx with your tracking number to track your parcel's progress online.
Once you have received your dispatch email you can track your order with FedEx. Please allow 24-48 hours for courier updates.
Orders are dispatched from our US distribution centre via FedEx and usually take around 2-7 days to reach most of the US
Please keep an eye on your delivery tracking via the courier website for updates and any local area delays.
Our couriers will deliver between 7am-10pm. Delivery notifications will be sent by the courier, should you not be home when your delivery is made, the courier will leave your order in a secure location or with a neighbor.
We strongly advise to use the Fedex re-direction services below if you are not going to be home to receive your order.
Track your FedEx parcel here.
Not going to be in?
Request to redirect your package to a nearby location with later hours and then pick it up on your time.
Keep deliveries safe by picking up packages from thousands of convenient locations.
Sign up here for FedEx Delivery Manager services to keep track of your packages, arrange to pick them up at a nearby location, get delivery notifications and much more.