I've Lost My Returns Label/Order Invoice - What Can I Do?

CAN I GET A REPLACEMENT RETURNS LABEL?

If you have misplaced your FedEx returns label, please contact us with the following information to receive a replacement label: order number, item(s) being returned, number of packages being returned, box dimensions, and item weight.

To return your item(s), please follow the instructions here.

 

I’VE LOST MY ONLINE DISPATCH NOTE/ORDER INVOICE - WHAT CAN I DO?

In the absence of a dispatch note or order invoice, when returning your items please ensure that the order number can clearly be found when your return parcel is opened by our warehouse. Either print a copy of your email order confirmation or write your order number on a piece of paper and place it inside your return.

Please ensure the proof of postage for the return is kept until the refund has been completed.