Kurt's Club FAQs

Joining Kurt's Club

How do I sign up to Kurt's Club?

Joining Kurt's Club is free and easy. Simply create a Kurt Geiger account online or scan the QR code available in-store and follow the registration process. Once you've joined, you'll be able to enjoy member benefits and earn points on eligible purchases.

Kurt's Club is only available to customers in the United Kingdom and the United States. If you're shopping from another region such as the Republic of Ireland and EU countries, Kurt's Club is not currently available.

I'm already a Kurt Geiger customer. Do I need to sign up again?

No. If you already have a Kurt Geiger online account or were a member of our previous loyalty programme, you'll automatically be enrolled into Kurt's Club. 

If you no longer wish to receive loyalty and marketing emails, follow these steps:

• Scroll to the bottom of any Kurt Geiger US marketing email.
• Click the unsubscribe link.
• Follow the on-screen instructions.

How do I access my Kurt's Club membership card?

Once you've joined Kurt's Club, you can create and add your digital membership card to Apple Wallet or Google Wallet for quick and easy access in-store.

To earn or redeem points, simply present your digital membership card at checkout or provide the email address associated with your account.

Please note:

• Screenshots, photographs, screen recordings and printed copies of membership cards cannot be accepted.
• Your Kurt's Club membership card is personal to you and must not be shared or used by anyone else.
• If you change your device, you can simply sign in to your account and add your membership card to your new device.
• Members are responsible for maintaining access to the email address and mobile device associated with their account. Kurt Geiger is not responsible for any loss of points, rewards or benefits resulting from a member's inability to access their account or digital wallet.

For security reasons, Kurt Geiger reserves the right to request additional verification before applying points, redeeming rewards or granting membership benefits.

Yes, Kurt's Club is completely free to join.

Why do I need an account to join?

Your account allows us to track your purchases, points, rewards and membership tier securely across online and in-store shopping.

Kurt Cares Loyalty Program

I was a member before Kurt's Club launched. What happens to my account?

What happens to my rewards from Kurt Cares Loyalty?

As part of the launch of Kurt's Club, we've introduced a new rewards structure designed to provide members with more ways to earn and enjoy benefits. 

Any valid Birthday Gift code issued before the launch of Kurt's Club will remain redeemable until its stated expiry date. After expiry, it cannot be extended or replaced. If you have a valid code from Kurt's Cares Loyalty program that no longer works, please get in touch with our team, who can look into this and assist.

All other Kurt Cares Loyalty rewards and kindness points have now been retired and cannot be transferred or converted into Kurt's Club.

Can I transfer my old Kurt Cares Kindness Points and rewards to Kurt's Club?

No. Rewards and Kindness Points issued under our previous loyalty programme cannot be exchanged or converted into Kurt's Club.

Membership Tiers

What are the Kurt's Club tiers?

How is my membership tier calculated?

Your tier is based on your eligible spend over a rolling 12-month period.

What is eligible spend?

Eligible spend includes purchases made:

• Online at kurtgeiger.us
• In Kurt Geiger freestanding stores
• In Kurt Geiger Outlet stores

Returns, gift card purchases and loyalty points redemptions are excluded.

Please note that Kurt's Club is not available at concessions, department stores, franchise locations or third-party retailers.

Why has my tier gone down?

Your membership tier is based on a rolling 12-month spend period.

As older purchases move outside the 12-month window, they stop counting towards your tier status. If your spend over the last 12 months falls below a tier threshold, your tier may be adjusted.

How often is my tier reviewed?

Your membership tier is based on your eligible spend over a 12-month period.

When you move up to a new tier, your 12-month qualification period starts again from the date you reached that tier. This means you'll continue to enjoy the benefits of your new tier for the next 12 months while you work towards maintaining or increasing your status.

At the end of that 12-month period, we'll review your eligible spend and determine which tier you qualify for going forward.

Example: If you reach Platinum on 1 June, you'll keep your Platinum benefits until at least 31 May the following year. Your tier will then be reviewed based on your eligible spend during that qualification period.

If my tier drops, do I lose my points?

No. Your available loyalty points remain valid for up to two years from the day they were earned, even if your membership tier changes. 

Earning Points

How do I earn points?

You can earn and redeem points on eligible purchases:

• Online at kurtgeiger.us
• In Kurt Geiger freestanding stores
• In Kurt Geiger Outlet stores

Please note that Kurt's Club is not available at any concessions, department stores, franchise locations or third-party retailers.

The number of points earned depends on your membership tier.

How many points do I earn?

Other ways to earn points

What are points worth?

100 points = $1 of loyalty points.

For example:

• 500 points = $5 
• 1,000 points = $10 
• 2,000 points = $20

How are points calculated on purchases?

Points are rounded up to the nearest whole $1 before they're awarded.

For example, if you spend $24.01, we'll round this up to 25 when calculating your points.

You'll then earn points based on your membership tier:

• Kurt's Club, Silver and Gold members earn 5 points per $1 spent
• Platinum and Icon members earn 10 points per $1 spent

Examples:

• Spend $24.01 as a Silver member → rounded up to 25 → earn 125 points
• Spend $24.01 as a Platinum member → rounded up to 25 → earn 250 points
• Spend $100.75 as an Icon member → rounded up to 101 → earn 1,010 points

This rounding applies when calculating the points earned on eligible purchases

When will my points appear after a purchase?

Points will become available 30 days after your purchase, once the returns period for your order has passed and you've kept your item(s).

Please note that during periods when we offer an extended returns window, such as the Holiday season, points may take longer to be awarded. In these cases, points will only become available once the extended returns period has ended.

Why are my points showing as "Pending"?

Pending points are points you've earned on a recent purchase that are waiting for the return period to expire before becoming available to spend.

I forgot to identify myself as part of Kurt's Club during my purchase. Can points be added later?

To earn points on a purchase, you'll need to create a Kurt Geiger account before completing your transaction and ensure you're signed in online or provide the email address linked to your account when shopping in-store.

If you've made a purchase after October 26th 2026, when Kurt's Club launched, and checked out as a guest without a Kurt Geiger account, our Customer Care team may be able to help add the purchase to your account.

Please contact Customer Care with your order details, and we'll review your request. Any points awarded will be subject to the Kurt's Club Terms & Conditions and verification of the purchase.

Why haven't I received points for my purchase?

You may not receive points if:

• You didn't sign in to your account before purchasing
• You didn't identify yourself in store at the time of purchase and provide the email address associated with the Kurt's Club account
• The purchase was made through a third-party retailer
• The item was returned
• The purchase was a gift card

Can I earn points on sale/discounted items?

Yes, sale items are valid. You'll earn points based on the amount you actually paid. If any discounts have been issued - points are earned on the final amount paid after any discounts have been applied.

Can I earn points at department stores or third-party retailers?

No. Purchases made through retailers such as Macy's, Bloomimgdales, department stores, franchise stores or other third-party stockists do not earn points.

What happens if I return an item?

Any points earned on the returned item will be removed from your account

Do bonus promotions earn extra points?

Yes. From time to time, we may offer bonus point events, double-point promotions, and other member-exclusive offers. Be sure to keep an eye on your inbox and marketing emails so you don't miss out on opportunities to earn extra points and enjoy additional Kurt's Club benefits.

Redeeming Loyalty Points

How do I redeem my points?

Points can be redeemed online or in Kurt Geiger freestanding stores as loyalty points against eligible purchases.

How many points do I need before I can redeem them?

You need a minimum of 500 points before you can start redeeming loyalty points.

How long are points valid for?

Loyalty points remain valid for 2 years from the date they are awarded.

What redemption values are available?

Loyalty points can only be redeemed in increments of: $5

Examples:

• 500 points = $5
• 1,000 points = $10
• 1,500 points = $15

Can I use my points online?

Yes. If you have available loyalty points, you'll see the option to redeem it at checkout. Simply choose how many points you'd like to apply to your purchase, and the discount will be deducted from your order total.

Please note: loyalty points can only be redeemed in $5  increments.

Can I redeem more points than my order value?

Where can I earn and redeem points?

You can earn and redeem points on eligible purchases:

• Online at kurtgeiger.us
• In Kurt Geiger freestanding stores
• In Kurt Geiger Outlet stores

Please note that Kurt's Club is not available at any concessions, department stores, franchise locations or third-party retailers.

Returns, gift card purchases and any value paid using redeemed points do not count towards points earning or tier progression.

What happens to my points if I return an item bought using loyalty points?

Any loyalty points used will be returned to your account so it can be used on a future purchase.

Can I combine loyalty points with other payment methods?

Yes. You can use loyalty points alongside other accepted payment methods.

Can points be exchanged for cash?

Program points, benefits and/or rewards cannot be redeemed or exchanged for cash. Points may have a specified redemption value when used towards eligible purchases in accordance with these terms, but are not cash, do not constitute stored monetary value and cannot be sold or transferred.

Rewards & Benefits

What rewards are included in Kurt's Club?

Depending on your tier, benefits may include:

• Loyalty points on purchases

• Birthday rewards

• Early sale access

• Priority back-in-stock notifications

• Exclusive member rewards

• Anniversary rewards

• Surprise rewards

• Collection previews

• Extra points events

• Annual gifts

Please see here for terms and conditions of use.

Loyalty Rewards and Marketing Communications

To remain eligible for Kurt's Club rewards, exclusive offers, and member benefits, you must maintain an active subscription to our marketing communications. 

If you choose to unsubscribe at any time, any rewards, offers, or promotional communications issued during the period of your opt-out will not be delivered to your inbox. 

Such offers cannot be backdated, reissued, extended, or applied retrospectively if you later choose to resubscribe.

Account & Technical Support

Where can I see my points balance?

You can view the following in your account.

• Available points

• Pending points

• Loyalty points balance

• Tier status

• Reward history

Where can I see my points history?

Your points history is available in your account. Log in to see your points earned, redeemed and adjusted, including transaction dates and values.

I am missing points. What should I do?

If you think you're missing points from a recent purchase, our Customer Care team will be happy to help. Please get in touch and provide the following information:

• The email address linked to your Kurt's Club account

• Your online order number (if applicable)

• Your store transaction number or a copy of your receipt (if purchased in-store)

• The date of purchase

Once we've received these details, we'll investigate and update you as soon as possible.

I forgot to identify myself during my purchase. Can points be added later?

To earn points on a purchase, you'll need to create a Kurt Geiger account before completing your transaction and ensure you're signed in online or provide the email address linked to your account when shopping in-store.

Please contact Customer Care with your order details, and we'll review your request. Any points awarded will be subject to the Kurt's Club Terms & Conditions and verification of the purchase.

I've changed my email address. Will I lose my points?

Please contact Customer Care with your old and new email address, and we'll review your request. Any points moved across will be subject to the Kurt's Club Terms & Conditions.

I can't access my loyalty account. What should I do?

Loyalty Rewards and Marketing Communications

To remain eligible for loyalty rewards, exclusive offers, and member benefits, you must maintain an active subscription to our marketing communications. 

If you choose to unsubscribe at any time, any rewards, offers, or promotional communications issued during the period of your opt-out will not be delivered to your inbox. 

Such offers cannot be backdated, reissued, extended, or applied retrospectively if you later choose to resubscribe.

How can I unsubscribe from Kurt's Club emails?

If you no longer wish to receive loyalty and marketing emails, follow these steps:

• Scroll to the bottom of any Kurt Geiger US marketing email.
• Click the unsubscribe link.
• Follow the on-screen instructions.