Skip to main content
Help Help Centre Logo Shop Continue Shopping
Submit a request
HELP CENTRE

Frequently Asked Questions

    How do I track my Kurt Geiger order? How do I return? What is your Returns Policy? Can I have a replacement returns label? Terms & Conditions for Loyalty Gift codes What is Kurt Cares? What are the Kurt Cares Loyalty benefits? Kurt Geiger Foundation

Need Help?

My Order

  • How do I track my Kurt Geiger order?
  • Where is my Kurt Geiger order?
  • Can I make changes to my Kurt Geiger order?
  • How do I take care of my Kurt Geiger items?
  • When will I receive my Kurt Geiger order confirmation?
  • Why has my item/order been cancelled?
View All

Shipping & Delivery

  • Delivery & Shipping Services
  • How do I track my Kurt Geiger order?
  • What is State Sales Tax?
  • I live outside of the US, how do I place an order?
  • Will I be charged VAT?
  • Will the weather delay my order?
View All

Returns & Refunds

  • How do I return?
  • What is your Returns Policy?
  • Can I have a replacement returns label?
  • What is your Returns Policy for sale items?
  • I live outside of the US, how do I return my order?
  • How long will it take for my refund to process?
View All

Product & Stock

  • How do I take care of my Kurt Geiger items?
  • Can you help with sizes?
  • Can you help with product details?
  • An item I love is out of stock, will you be getting more?

Promotions & Offers

  • Terms & Conditions for Loyalty Gift codes
  • Terms and Conditions for Have your Say survey
  • What discount is available for new customers?
  • What offers do you currently have?
  • I signed up on the website but haven’t received my code yet, why is this?
  • Blog Competition - Terms and Conditions
View All

Kurt Geiger Stores

  • Can you help with an item I have purchased in a Retail Store?
  • Do you sell your products in any other stores?

My Account

  • What is Kurt Cares?
  • What are the Kurt Cares Loyalty benefits?
  • How do I create an account?
  • I'm having problems with your website, what should I do?
  • How do I log in to my account?
  • How do I reset my password?
View All

Payment & Security

  • What payment methods can I use online?
  • Why can I see a ‘pending’ or ‘reserved’ status on my statement?
  • When is the payment processed for my order?
  • Why has my payment declined?
  • Payment information
  • Website Security

Policies

  • Kurt Geiger Foundation
  • Terms & Conditions
  • Shipping and Returns
  • Cookies & Privacy Policy
  • Gender Pay Gap Statement
  • Kurt Geiger Group Tax Strategy
View All

©Kurt Geiger US

  • Continue Shopping