My Order

• How Do I Track My Online Order?
• Where Is My Kurt Geiger Order?
• Can I Amend My Order?
• I Am Missing All/Part Of My Order?
• My Items Have Become Damaged/Arrived Faulty - What Can I Do?
• Why Has My Order Been Cancelled?

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Shipping & Delivery

• US Delivery & Shipping Options
• How Do I Track My Kurt Geiger Order?
• I Won't Be In To Receive My Delivery - What Can I Do?
• Delivery Schedule For 2025 Public Holidays
• Do Your Prices Include VAT or Sales Tax?
• I live outside of the US, how do I place an order?

Returns & Refunds

• How Do I Return My Online Kurt Geiger Order?
• How long will it take to receive my refund?
• How Do I Track My Return?
• How can I get a free Returns Label?
• What Is Your Online Returns Policy?
• Can I Return Sale Items?

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Product & Stock

• How Do I Take Care Of My Kurt Geiger Items?
• Kurt Geiger Footwear Size Guide
• Kurt Geiger Clothing Size Guide And Aftercare
• How Do I Measure Heel And Boot Height?
• How Can I Check Item Availability And Restocking?

My Account

• What Is Kurt Cares Loyalty?
• What Are The Kurt Cares Loyalty Benefits?
• My Account: Creating An Account, Login Details and Password Reset.
• How Do I Unsubscribe From The Marketing Emails?
• I'm Having Problems With The Website, What Can I Do?

Promotions & Offers

• Do you offer any discounts for Nurses, Teachers etc?
• How Do I Use My Promotional Code?
• Promotional Code FAQs
• I Haven't Received My Welcome Code?
• Does Kurt Geiger Offer Discount Codes?
• Kurt Geiger Refer A Friend Discount

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Payment & Security

• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do I Know My Payment Is Secure?
• Do Your Prices Include VAT or Sales Tax?
• I've been given a Kurt Geiger Gift Card - How Do I Use This?

Store Enquiries

• What is the Kurt Geiger Store Returns Policy?
• Where Are Your Stores Located?
• Can You Assist With A Retail Store Purchase?

Policies

• How do I contact Customer Services?
• Terms & Conditions
• Shipping and Returns
• Cookies & Privacy Policy
• Kurt Geiger Foundation
• Gender Pay Gap Statement

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