My Order

• How do I track my Kurt Geiger order?
• Can I make changes to my Kurt Geiger order?
• Where is my Kurt Geiger order?
• When will I receive my Kurt Geiger order confirmation?
• Why has my item/order been cancelled?
• I've received an incorrect item in my order, what do I do?

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Shipping & Delivery

• Delivery & Shipping Services
• How do I track my Kurt Geiger order?
• I live outside of the US, how do I place an order?
• Will I be charged VAT?
• Will the weather delay my order?
• What happens if I’m not in when my delivery arrives?

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Returns & Refunds

• How do I return?
• What is your Returns Policy?
• Extended Christmas Returns 2021
• How long will it take for my refund to process?
• Can I have a replacement returns label?
• What is your Returns Policy for sale items?

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Product & Stock

• An item I love is out of stock, will you be getting more?
• Can you help with sizes?
• Can you help with product details?

Promotions & Offers

• What discount is available for new customers?
• Why doesn’t my promotional code work?
• Blog Competition - Terms and Conditions
• What discounts do you have available for keyworkers?
• What offers do you currently have?
• I signed up on the website but haven’t received my code yet, why is this?

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Kurt Geiger Stores

• Can you help with an item I have purchased in a Retail Store?
• Do you sell your products in any other stores?

My Account

• I'm having problems with your website, what should I do?
• How do I create an account?
• How do I log in to my account?
• How do I reset my password?
• Can I subscribe to your emails?
• How do I unsubscribe from your marketing emails?

Payment & Security

• What payment methods can I use online?
• Why can I see a ‘pending’ or ‘reserved’ status on my statement?
• When is the payment processed for my order?
• Why has my payment declined?
• Payment information
• Website Security

Policies

• Gender Pay Gap Statement
• Kurt Geiger Group Tax Strategy
• Terms & Conditions
• Accessibility statement
• Kurt Geiger Modern Slavery Act Statement
• Cookies & Privacy Policy

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