My Order

• How do I track my Kurt Geiger order?
• Can I make changes to my Kurt Geiger order?
• When will I receive my Kurt Geiger order confirmation?
• Why has my item/order been cancelled?
• I've received an incorrect item in my order, what do I do?
• My items have become faulty - What do I do?

View All

Shipping & Delivery

• Delivery & Shipping Services
• Important Information for International Shipping
• Will I be charged VAT?
• Why can’t I select International Shipping?
• Will the weather delay my order?
• What happens if I’m not in when my delivery arrives?

Returns & Refunds

• What is your Returns Policy?
• How do I return?
• How long will it take for my refund to process?
• How do I track my return?
• What do I do if my item is faulty?
• I’ve lost my dispatch note/order invoice, what can I do?

View All

Product & Stock

• An item I love is out of stock, will you be getting more?
• Can you help with sizes?
• Can you help with product details?

Promotions & Offers

• What discount is available for new customers?
• Why doesn’t my promotional code work?
• What promotions/offers do you currently have?
• I signed up on the website but haven’t received my code yet, why is this?
• What are the promotional code terms & conditions?
• Where do I enter my promotional code?

View All

Kurt Geiger Stores

• Can you help with an item I have purchased in a Retail Store?
• Do you sell your products in any other stores?

My Account

• How do I create an account?
• How do I log in to my account?
• How do I reset my password?
• Can I subscribe to your emails?
• How do I unsubscribe from your marketing emails?

Payment & Security

• What payment methods can I use online?
• Why can I see a ‘pending’ or ‘reserved’ status on my statement?
• When is the payment processed for my order?
• Why has my payment declined?
• Payment information
• Website Security

Policies

• Kurt Geiger Gender Pay Gap
• Kurt Geiger Group Tax Strategy
• Terms & Conditions
• Accessibility statement
• Kurt Geiger Modern Slavery Act Statement
• Cookies & Privacy Policy

View All