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Frequently Asked Questions

    How Do I Track My Online Order? What Happens After You Place Your Order? How Do I Return My Online Kurt Geiger Order? How Do I Track My Return? How Long Will It Take to Receive My Refund? What is Kurt Cares?

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My Order

  • How Do I Track My Online Order?
  • What Happens After You Place Your Order?
  • Can I Change My Order After It’s Placed?
  • Haven’t Received Your Confirmation Email?
  • Haven’t Received Your Order?
  • Missing an Item from Your Order?
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Shipping & Delivery

  • US Delivery & Shipping Options
  • How Do I Track My Online Order?
  • What Happens If I’m Not In When My Delivery Arrives?
  • Delivery Schedule For 2025 Public Holidays
  • Do Your Prices Include VAT or Sales Tax?
  • I live outside of the US, how do I place an order?

Returns & Refunds

  • How Do I Return My Online Kurt Geiger Order?
  • How Do I Track My Return?
  • How Long Will It Take to Receive My Refund?
  • What Is Your Online Returns Policy?
  • I’ve Lost My Free Returns Label — Can I Get a Replacement?
  • Can I Return Sale Items?
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Product & Stock

  • How Do I Take Care Of My Kurt Geiger Items?
  • Kurt Geiger Footwear Size Guide
  • Kurt Geiger Clothing Size Guide And Aftercare
  • How Do I Measure Heel And Boot Height?
  • How Can I Check Item Availability And Restocking?

My Kurt Geiger Account

  • What is Kurt Cares?
  • What Are The Kurt Cares Loyalty Benefits?
  • How Do I Create a Kurt Geiger US Account?
  • How Do I Reset My Password?
  • How Do I Unsubscribe From Marketing Emails?

Promotions & Offers

  • Does Kurt Geiger Offer Discount Codes?
  • Loyalty Gift Terms & Conditions
  • Kurt Geiger Discount Code Terms & Conditions
  • Do you offer any discounts for Nurses, Teachers etc?
  • Do You Offer 'Refer A Friend' Discount?
  • Where Do I Enter My Promotion Code?
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Payment & Security

  • I'm Having Problems With The Website, What Can I Do?
  • What Payment Methods Can Be Used Online?
  • When Is The Payment Processed For My Order?
  • Why Has My Payment Declined?
  • How Do I Know My Payment Is Secure?
  • What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
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Store Enquiries

  • What is the Kurt Geiger Store Returns Policy?
  • Where Are Your Stores Located?
  • Can You Assist With A Retail Store Purchase?

Policies

  • How Do I Contact Customer Services?
  • Terms & Conditions
  • Shipping and Returns
  • Cookies & Privacy Policy
  • Kurt Geiger Foundation
  • Gender Pay Gap Statement
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