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HELP CENTRE
Frequently Asked Questions
How Do I Track My Online Order?
Where Is My Kurt Geiger Order?
How Do I Return My Online Kurt Geiger Order?
How long will it take to receive my refund?
How Do I Track My Return?
What Is Kurt Cares Loyalty?
Need Help?
My Order
How Do I Track My Online Order?
Where Is My Kurt Geiger Order?
Can I Amend My Order?
I Am Missing All/Part Of My Order?
My Items Have Become Damaged/Arrived Faulty - What Can I Do?
Why Has My Order Been Cancelled?
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Shipping & Delivery
US Delivery & Shipping Options
How Do I Track My Kurt Geiger Order?
I Won't Be In To Receive My Delivery - What Can I Do?
Delivery Schedule For 2024 Public Holidays
Do Your Prices Include VAT or Sales Tax?
I live outside of the US, how do I place an order?
Returns & Refunds
How Do I Return My Online Kurt Geiger Order?
How long will it take to receive my refund?
How Do I Track My Return?
How can I get a free Returns Label?
What Is Your Returns Policy?
Can I Return Sale Items?
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Product & Stock
How Do I Take Care Of My Kurt Geiger Items?
Kurt Geiger Footwear Size Guide
Kurt Geiger Clothing Size Guide And Aftercare
How Do I Measure Heel And Boot Height?
How Can I Check Item Availability And Restocking?
My Account
What Is Kurt Cares Loyalty?
What Are The Kurt Cares Loyalty Benefits?
My Account: Creating An Account, Login Details and Password Reset.
How Do I Unsubscribe From The Marketing Emails?
I'm Having Problems With The Website, What Can I Do?
Promotions & Offers
How Do I Use My Promotional Code?
Promotional Code FAQs
I Haven't Received My Welcome Code?
Does Kurt Geiger Offer Discount Codes?
Kurt Geiger Refer A Friend Discount
Kurt Geiger Discount Code Terms & Conditions
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Payment & Security
What Payment Methods Can Be Used Online?
When Is The Payment Processed For My Order?
Why Has My Payment Declined?
How Do I Know My Payment Is Secure?
Do Your Prices Include VAT or Sales Tax?
I've been given a Kurt Geiger Gift Card - How Do I Use This?
Store Enquiries
Where Are Your Stores Located?
Can You Assist With A Retail Store Purchase?
Policies
How do I contact Customer Services?
Terms & Conditions
Shipping and Returns
Cookies & Privacy Policy
Kurt Geiger Foundation
Gender Pay Gap Statement
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