My Order

• How Do I Track My Online Order?
• What Happens After You Place Your Order?
• Can I Change My Order After It’s Placed?
• Haven’t Received Your Confirmation Email?
• Haven’t Received Your Order?
• Missing an Item from Your Order?

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Shipping & Delivery

• US Delivery & Shipping Options
• How Do I Track My Online Order?
• What Happens If I’m Not In When My Delivery Arrives?
• Delivery Schedule For 2025 Public Holidays
• Do Your Prices Include VAT or Sales Tax?
• I live outside of the US, how do I place an order?

Returns & Refunds

• How Do I Return My Online Kurt Geiger Order?
• How Do I Track My Return?
• How Long Will It Take to Receive My Refund?
• What Is Your Online Returns Policy?
• I’ve Lost My Free Returns Label — Can I Get a Replacement?
• Can I Return Sale Items?

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Product & Stock

• How Do I Take Care Of My Kurt Geiger Items?
• Kurt Geiger Footwear Size Guide
• Kurt Geiger Clothing Size Guide And Aftercare
• How Do I Measure Heel And Boot Height?
• How Can I Check Item Availability And Restocking?

My Kurt Geiger Account

• What is Kurt Cares?
• What Are The Kurt Cares Loyalty Benefits?
• How Do I Create a Kurt Geiger US Account?
• How Do I Reset My Password?
• How Do I Unsubscribe From Marketing Emails?

Promotions & Offers

• Does Kurt Geiger Offer Discount Codes?
• Loyalty Gift Terms & Conditions
• Kurt Geiger Discount Code Terms & Conditions
• Do you offer any discounts for Nurses, Teachers etc?
• Do You Offer 'Refer A Friend' Discount?
• Where Do I Enter My Promotion Code?

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Payment & Security

• I'm Having Problems With The Website, What Can I Do?
• What Payment Methods Can Be Used Online?
• When Is The Payment Processed For My Order?
• Why Has My Payment Declined?
• How Do I Know My Payment Is Secure?
• What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?

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Store Enquiries

• What is the Kurt Geiger Store Returns Policy?
• Where Are Your Stores Located?
• Can You Assist With A Retail Store Purchase?

Policies

• How Do I Contact Customer Services?
• Terms & Conditions
• Shipping and Returns
• Cookies & Privacy Policy
• Kurt Geiger Foundation
• Gender Pay Gap Statement

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