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Frequently Asked Questions

    How do I track my Kurt Geiger order? Can I make changes to my Kurt Geiger order? Delivery & Shipping Services How do I return? What is your Returns Policy? How long will it take for my refund to process? Can I have a replacement returns label? An item I love is out of stock, will you be getting more? What discount is available for new customers? Why doesn’t my promotional code work? What payment methods can I use online?

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My Order

  • How do I track my Kurt Geiger order?
  • Can I make changes to my Kurt Geiger order?
  • Where is my Kurt Geiger order?
  • How do I take care of my Kurt Geiger items?
  • When will I receive my Kurt Geiger order confirmation?
  • Why has my item/order been cancelled?
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Shipping & Delivery

  • Delivery & Shipping Services
  • How do I track my Kurt Geiger order?
  • What is State Sales Tax?
  • I live outside of the US, how do I place an order?
  • Will I be charged VAT?
  • Will the weather delay my order?
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Returns & Refunds

  • How do I return?
  • What is your Returns Policy?
  • How long will it take for my refund to process?
  • Can I have a replacement returns label?
  • What is your Returns Policy for sale items?
  • I live outside of the US, how do I return my order?
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Product & Stock

  • An item I love is out of stock, will you be getting more?
  • Can you help with sizes?
  • Can you help with product details?

Promotions & Offers

  • What discount is available for new customers?
  • Why doesn’t my promotional code work?
  • Blog Competition - Terms and Conditions
  • What discounts do you have available for keyworkers?
  • What offers do you currently have?
  • I signed up on the website but haven’t received my code yet, why is this?
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Kurt Geiger Stores

  • Can you help with an item I have purchased in a Retail Store?
  • Do you sell your products in any other stores?

My Account

  • I'm having problems with your website, what should I do?
  • How do I create an account?
  • How do I log in to my account?
  • How do I reset my password?
  • Can I subscribe to your emails?
  • How do I unsubscribe from your marketing emails?

Payment & Security

  • What payment methods can I use online?
  • Why can I see a ‘pending’ or ‘reserved’ status on my statement?
  • When is the payment processed for my order?
  • Why has my payment declined?
  • Payment information
  • Website Security

Policies

  • Gender Pay Gap Statement
  • Kurt Geiger Group Tax Strategy
  • Terms & Conditions
  • Accessibility statement
  • Kurt Geiger Modern Slavery Act Statement
  • Cookies & Privacy Policy
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©Kurt Geiger US

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