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Frequently Asked Questions

    How Do I Track My Online Order? Where Is My Kurt Geiger Order? How Do I Return My Online Kurt Geiger Order? How long will it take to receive my refund? How Do I Track My Return? What Is Kurt Cares Loyalty?

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My Order

  • How Do I Track My Online Order?
  • Where Is My Kurt Geiger Order?
  • Can I Amend My Order?
  • I Am Missing All/Part Of My Order?
  • My Items Have Become Damaged/Arrived Faulty - What Can I Do?
  • Why Has My Order Been Cancelled?
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Shipping & Delivery

  • US Delivery & Shipping Options
  • How Do I Track My Kurt Geiger Order?
  • I Won't Be In To Receive My Delivery - What Can I Do?
  • Delivery Schedule For 2025 Public Holidays
  • Do Your Prices Include VAT or Sales Tax?
  • I live outside of the US, how do I place an order?

Returns & Refunds

  • How Do I Return My Online Kurt Geiger Order?
  • How long will it take to receive my refund?
  • How Do I Track My Return?
  • How can I get a free Returns Label?
  • What Is Your Online Returns Policy?
  • Can I Return Sale Items?
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Product & Stock

  • How Do I Take Care Of My Kurt Geiger Items?
  • Kurt Geiger Footwear Size Guide
  • Kurt Geiger Clothing Size Guide And Aftercare
  • How Do I Measure Heel And Boot Height?
  • How Can I Check Item Availability And Restocking?

My Account

  • What Is Kurt Cares Loyalty?
  • What Are The Kurt Cares Loyalty Benefits?
  • My Account: Creating An Account, Login Details and Password Reset.
  • How Do I Unsubscribe From The Marketing Emails?
  • I'm Having Problems With The Website, What Can I Do?

Promotions & Offers

  • Do you offer any discounts for Nurses, Teachers etc?
  • How Do I Use My Promotional Code?
  • Promotional Code FAQs
  • I Haven't Received My Welcome Code?
  • Does Kurt Geiger Offer Discount Codes?
  • Kurt Geiger Refer A Friend Discount
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Payment & Security

  • What Payment Methods Can Be Used Online?
  • When Is The Payment Processed For My Order?
  • Why Has My Payment Declined?
  • How Do I Know My Payment Is Secure?
  • Do Your Prices Include VAT or Sales Tax?
  • I've been given a Kurt Geiger Gift Card - How Do I Use This?

Store Enquiries

  • What is the Kurt Geiger Store Returns Policy?
  • Where Are Your Stores Located?
  • Can You Assist With A Retail Store Purchase?

Policies

  • How do I contact Customer Services?
  • Terms & Conditions
  • Shipping and Returns
  • Cookies & Privacy Policy
  • Kurt Geiger Foundation
  • Gender Pay Gap Statement
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