This Privacy Policy, and the Cookies Policy set out how we approach handling our customer personal information. We want our customers to feel confident your personal data is secure and understand how it is used. The important things to be aware of from the outset are that,
- We ask for what we need. The information we collect from you is based on the necessary information to fulfil your orders, and present you with relevant products & news.
- Keeping it safe. We have processes in place to keep your data safe. We don’t store your payment card numbers.
- We do not sell your personal data as the concept of “selling” is traditionally understood as being the exchange of something for money. We do use carefully selected service providers to support fulfilment, payment processing, marketing, and advertising. However, we sell your personal information to, and share your personal information with, third parties for the purpose of cross-contextual behavioral advertising purposes (e.g., targeted advertising and remarketing). Applicable U.S. state data protection laws hold such disclosures and sharing to be considered “selling” or “sharing”. Therefore, you have the right to opt out of such selling and sharing.
- Unsubscribing from direct marketing is easy. Click unsubscribe or contact our customer care team.
We would be happy to deal with any data protection queries you may have, please contact us at help@kurtgeiger.us in the first instance.
Privacy Policy
Kurt Geiger Limited, its parent company Steven Madden, Ltd., and their affiliated companies, including Kurt Geiger USA Inc. (collectively, "we" and "us"), collect, process, and are responsible for personal data relating to our customers, those interested in our products, and others. Our use of personal data is regulated by global data protection regulations in the territories we operate however this policy specifically serves as notice to residents of the UK and Europe. We are responsible as ‘controller’ of that personal data for the purposes of data protection legislation.
We are a limited company with our registered office address at 24 Britton Street, London, EC1M 5UA and company number 00968046. We are registered at the Information Commissioner’s Office (ICO) (www.ico.org.uk) and our registration number is Z6823882.
This Privacy Policy applies to all processing of customers’ and potential customers’ personal data by us and our affiliated companies.
Text Messages
You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (i.e., cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting “STOP” to our text messages. For more information about text messages, see our Terms and Conditions. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
California Consumer Privacy Act Disclosure
California consumers have a right to knowledge, access, and deletion of their personal information under the California Consumer Privacy Act. California consumers also have a right to opt out of the sale of their personal information by a business and a right not to be discriminated against for exercising one of their California privacy rights. Kurt Geiger does not sell the personal information of California consumers and does not discriminate in response to privacy rights requests.
We provide notice of our privacy practices in our Privacy Policy. The Privacy Policy includes what personal information is collected, the source of the personal information, and the purposes of use, as well as whether as well as whether we disclose that personal information and if so, the categories of third parties to whom it is disclosed.
To make requests, California consumers may contact us at help@kurtgeiger.us. Consumers will be required to submit their name, email address, and request-related information.
What Personal Data Do We Collect & Use?
The following generally describes the categories of personal information we may collect, and over the prior 12 months may have collected, about you.
- Identifiers, such as name, contact information (e.g., postal, mailing, billing, and/or shipping address, zip code, email address, telephone number), birth date, a unique PayPal identifier, SM Pass membership number, and other similar identifiers;
- Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80), such as name and contact information (payment card information (e.g., credit or debit card numbers) is not collected or stored by Kurt Geiger and is only processed by third-party providers);
- Commercial information, including information about a consumer’s purchase, such as the items purchased, the price of the items, the payment method used, and whether the product was on sale;
- Audio, visual, electronic or similar information, such as in-store video monitoring and call recordings created in connection with our business activities (e.g., customer service calls for training and quality control purposes);
- Internet or other electronic network activity information, such as type of browser and operating system, search history, or information on a consumer’s interaction with our website;
- Approximate Geolocation Data, such as your current location; and
- Protected classification characteristics under California or federal law, such as age (40 years or older).
What Do We Do With Personal Data & Our Lawful Basis For Doing So
We process your personal data for the following purposes:
| Purpose | Data Processed |
|---|---|
| To process your order, take payment, fulfil and process returns to fulfil a contract we have entered into with you, and provide customer service updates | Identifiers, Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80), Commercial Information, and/or Approximate Geolocation Data (based on your IP address |
| Our legitimate interest to identify potentially fraudulent orders | Identifiers, Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80), Commercial Information, Internet or other Electronic Network Activity, and/or Approximate Geolocation Data (based on your IP address |
| To provide e-mail address management, communication contact services, data aggregation services, advertising services, and analyze and enhance our marketing campaigns | Identifiers, Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80), Commercial Information, Internet or other Electronic Network Activity, Approximate Geolocation Data (based on your IP address), and/or Protected classification characteristics under California or federal law |
| Our legitimate interest to monitor web traffic and usage analytics | Internet or other Electronic Network Activity |
| With your consent when using the Store | Internet or other Electronic Network Activity |
| To administer surveys, contests, sweepstakes and other promotions when you opt in | Identifiers, Commercial Information, and/or Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80) |
| Judicial, administrative, legal, and/or financial accounting providers to help us review or release information in response to civil or criminal investigations, claims, lawsuits, or administrative requests, or to otherwise comply with our legal or regulatory obligations | Identifiers, Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80), Commercial Information, Internet or other Electronic Network Activity, Audio, electronic and visual information, Approximate Geolocation Data (based on your IP address), and/or Protected classification characteristics under California or federal law |
| Governmental authorities, agencies or others pursuant to an order issued or authorized by a court of competent jurisdiction | Audio, electronic and visual information (i.e., in-store video monitoring) |
Marketing
If you have asked us to, are a customer or you have approached us regarding similar goods and have not unsubscribed or opted out we may send you marketing communications.
Each time we send you a marketing communication we will give you the opportunity to opt out of this marketing. You may also opt-out of marketing by contacting help@kurtgeiger.us.
If you do opt-out we will stop sending you marketing communications but will continue to send you service communications directly linked to the processing and fulfilment of your transactions with us.
To keep you aware of what we are up to and to help you see and find our products we also engage in online advertising, including banners and ads, when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges.
Who Do We Share Your Personal Information With
We share your data with carefully selected partners who fulfil core business processes for us (including order fulfilment and marketing) as set out below. All third parties are checked to ensure they can provide sufficient guarantees regarding the protection of your information, and we have written contracts with them which provide assurances around the security and handling of your information and compliance with our data security standards.
| Third Party | Connected Activity |
|---|---|
| Email service providers | Marketing communications |
| Web session analytics provider | Customer analytics |
| Advertising services providers | Advertising services |
| Marketing partners who analyze and enhance our marketing campaigns | Marketing communications and customer analytics |
| Text message providers | Marketing communications |
| Google Inc. | Store finder |
| Fraud prevention service | Fraud prevention and detection |
| Courier service providers | Order delivery |
| IT hosting and service providers | Hosting and supporting our IT infrastructure |
We will share personal information with law enforcement or other authorities if required by applicable law. We will not share your personal information with any other third party.
Do You Have To Provide Us With Personal Information?
The provision of certain Identifiers, Commercial Information, and/or Categories of personal information related to the California Customer Records statute (Cal. Civ. Code § 1798.80) may be required from you to enable us to process and deliver your order. We will highlight at the point of collecting information from you, the data which is required for this purpose.
Data Security
We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures designed to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personal information, and to protect you against the criminal misuse of that information.
While we use industry standard security measures designed to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
How Long Do We Keep Your Data For?
We will retain your personal information for as long as it is needed or otherwise serves the purposes outlined in this Privacy Policy, subject to applicable law. Further, personal information is retained in accordance with our policies and practices, applicable law, and contractual obligations.
Consistent with applicable law, which may vary depending on your state of residence, you may have additional choices as described in this Privacy Policy below. If you do not consent to the way in which we may use your personal information, please do not submit any personal information to us. If you do not wish to receive emails about special offers and other promotions from us, click the “unsubscribe” link located in our emails.
Your Rights
Under applicable data protection laws, in certain circumstances you may have rights relating to your personal data as follows:
• Request access (a "data subject access request"). This allows you to obtain a copy of the personal data we hold about you.
• Request correction of personal data that we hold about you.
• Object to processing, if we are relying on a legitimate interest if you feel the interest impacts on your fundamental rights and freedoms.
• Request erasure, enabling you to ask us to delete personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where: you have successfully exercised your right to object to processing; we have processed your information unlawfully; or we are required to erase your personal data to comply with the law.
• Request restriction of processing, in certain circumstances, to ask us to suspend the processing of your personal data.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
If you wish to exercise any of the rights set out above, please contact us at help@kurtgeiger.com.
No fee is usually required, however, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity or for further information.
We will respond to your request within the applicable timeframe required under applicable law. If we deny your request, you can appeal such denial by emailing us at help@kurtgeiger.com. The rights set forth in this Privacy Policy and under various U.S. state laws are only applicable where such laws are applicable to our processing of your personal information. We will continue to monitor developing privacy legislation to ensure compliance and will update our privacy policy accordingly.
Notice of Financial Incentives & Non-Discrimination/Bona Fide Loyalty Program
We offer consumers a loyalty program which consumers may opt-in to by signing up on our website. When consumers sign up for our loyalty program, they may be required to provide personal identifiers, including their first and last name, email address, and mobile telephone number. The purpose of the loyalty program is to encourage repeat business with Kurt Geiger and to enhance your shopping experience. See https://www.kurtgeiger.us/kurt-cares-loyalty for more information. Kurt Geiger will never discriminate against you if you choose to exercise any of the privacy rights described in this Privacy Policy.
Changes to the Privacy Policy & Your Duty to Inform Us of Changes
This notice was last updated on October 9, 2026. We may update it from time to time. If we make changes to this notice we will notify you by updating it on our website.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.