I’M HAVING PROBLEMS WITH THE WEBSITE, WHAT CAN I DO?
We're sorry to hear that you're experiencing difficulties. Here are some steps you can take to troubleshoot:
Clear Cache and Cookies:
- Chrome: Click on the three-dot menu, go to More tools > Clear browsing data, select 'All time', and check 'Cookies and other site data' and 'Cached images and files'.
- Safari: Go to Settings > Safari, tap 'Clear History and Website Data' (this won't affect AutoFill info) or navigate to Settings > Safari > Advanced > Website Data to remove cookies.
- Firefox: Go to the menu, select 'Settings', navigate to Privacy & Security > Clear Data, uncheck 'Cookies and Site Data' and click 'Clear'.
For Further Assistance:
If you're still experiencing issues after clearing cache and cookies, please take note of the following information:
- Screenshot of the error
- Date and approximate time of occurrence
- Email address used for the order
- Browser (e.g., Safari, Internet Explorer, Chrome)
- Device used (e.g., desktop, mobile)
- Details of items you were trying to purchase and any code you were applying.
Please then contact us with this information for further assistance.