E-gift cards are valid for online use on our US Kurt Geiger site only (www.kurtgeiger.us). The gift card cannot be used to pay for delivery charges and cannot be exchanged for cash. It’s essential to safeguard your e-gift card details, as we are unable to reinstate it if lost, deleted or stolen.
Your e-gift card is entered as a method of payment in the checkout. After selecting ‘Gift Card’ as the payment method, please enter the long 16-digit number and 4-digit PIN found in the e-gift card email.
You are able to select the amount you wish to apply from the gift card balance to your order and any remaining balance that isn’t covered by the gift card will then be paid using a different. valid payment method.
CAN I RETURN ITEMS BOUGHT WITH A GIFT CARD?
Our return policy is the same regardless of your payment method. Orders placed with an e-gift card will be refunded to the original payment gift card. Be sure to keep the e-gift card details until you are completely happy with your order.
If your items were bought with an e-gift card and payment card, we will refund the same amount back to your gift card as what was originally paid, the rest will then be refunded to the payment card. If the gift card balance hasn’t updated 48 hours after your processed refund, please contact us.
I NO LONGER HAVE MY GIFT CARD DETAILS FOR MY REFUND
Should you no longer have the original e-gift card's details, please contact our team. Please provide us with your order number and original payment method (e.g. gift card and payment card) so we can check this for you.
CAN I PURCHASE AN E-GIFT CARD?
Unfortunately e-gift cards cannot currently be purchased. E-gift cards are issued by our customer services team only.
CAN I RETURN AN E-GIFT CARD?
Gift cards cannot be returned or exchanged for cash, all orders placed with a gift card will be refunded to the gift/e-gift card.
HOW DO I CHECK MY E-GIFT CARD BALANCE?
You can check your balance at the checkout stage of our kurtgeiger.us website.
WHAT CAN I DO IF MY GIFT CARD IS LOST, STOLEN, OR EXPIRED?
E-Gift Cards should be handled with the same care as cash. Kurt Geiger cannot reimburse any funds lost due to deletion, misplacement, theft, or damage of a Gift Card.
It's important to note that to comply with accountancy regulations, any balance not redeemed for over 24 months will expire, and the remaining value will be forfeited. Therefore, we advise using your Gift Card within the specified timeframe to avoid any loss of value.
GIFT CARD AND E-GIFT CARD TERMS AND CONDITIONS.
Kurt Geiger e-gift cards are valid for 24 months from the date of registration or the date of the last spend, whichever is later.
E-gift cards can hold a maximum value of $500 and can be redeemed against most products sold online at kurtgeiger.us
All e-gift cards are non-transferrable and cannot be returned or redeemed for cash. If your order is of less value than the amount on your gift card, the remaining balance will remain on your card. If your order is of more value than the amount on your e-gift card, then the remaining balance will need to be made via any of the alternative payment methods. If you return a product that was purchased with an e-gift card, the balance of the return (if due) will be credited back to your original card.
E-gift cards will be emailed to the purchaser. Refunds for items purchased using e-gift cards will be issued back to an e-gift card and emailed directly to the original purchaser. It is important to keep this email safe as it cannot be re-issued. Only one gift card may be used per transaction at checkout. Multiple gift cards cannot be combined. Any remaining balance on your order must be settled using a valid alternative payment method.
They also cannot be used to pay for delivery charges and cannot be exchanged for cash.
For payment with an e-gift card online, you will need to select the option “Add a Gift Card” on the payment page and then enter the long number on the back of the gift card as well as the gift card PIN number.
We will not be liable if your e-gift card is lost, stolen, deleted, or used without the e-gift card holder’s permission. We reserve the right to cancel an e-gift card if it is necessary to do so.
By using a Kurt Geiger e-gift card, you agree to these terms and conditions.
Still need help?
Please contact our customer services team directly.