If you’ve ordered a large number of items, your order may arrive in separate parcels.
Sometimes, these parcels get sorted differently by the courier and may arrive at different times. Don’t worry — they usually turn up within 24 hours of each other, but during busy times it may take a little longer.
Still Missing Something?
If an item is missing, or if you’ve received the wrong product or incorrect size, please get in touch with our team as soon as possible. When you contact us, please include:
- Your order number
- The email address used for your order
- Details of the missing or incorrect item
We may also ask for a photo of the outer packaging, so please hold onto it just in case!
Important Reminder
Missing items must be reported within 7 days of delivery — after that, we may not be able to assist.
We’re always here to help, so don’t hesitate to reach out!