Where Is My Kurt Geiger Order?

HOW CAN I TRACK MY ORDER?

To track your order, click on the 'Track Order' button below and enter your order number (found in the email confirmation) and full zip code.

Track Order

Please note order numbers start with KGUS. All orders are shipped with FedEx. Please allow 24-48 hours for courier updates.

Our couriers will deliver between 7am and 10pm on a business day. Delivery notifications will be sent by the courier, should you not be home when your delivery is made, the courier will leave your order in a secure location or with a neighbor.

In more remote areas, your order may be passed to a local delivery service to complete the delivery, you will be informed of any changed or updated tracking details via email.

 

WHERE IS MY ORDER CONFIRMATION?

After placing an order you will receive an email confirmation within 24 hours with your order number. Be sure to check junk and spam folders and allow Kurt Geiger and FedEx as a trusted sender. 

If after this time, you have not received your confirmation, it may be that your order has failed to process successfully, or that the email address used on your order was incorrect. For orders where you have entered an incorrect email address, please keep a note of the order number (which was given to you at the time the order was placed) as you are still able to track of your order here.

If this still hasn't been received, please contact us here.

 

HOW DO I KNOW MY PACKAGE HAS BEEN SHIPPED?

When out for delivery you will receive a dispatch email confirmation from Kurt Geiger as well as a second notification from the courier on when you can expect your parcel. Once your order has left our US distribution centre please allow 2-7 days for FedEx to deliver your parcel. Find out more about delivery times here.

All parcel updates or delays will be sent via FedEx

 

CAN I RE-DIRECT MY PARCEL?

If you won't be in to receive your parcel, we advice using the FedEx re-direction service. Request to redirect your package to a nearby location with later hours and then pick it up on your time. Keep deliveries safe by picking up packages from thousands of convenient locations.

Sign up here for FedEx Delivery Manager services to keep track of your packages, arrange to pick them up at a nearby location, get delivery notifications and much more.

 

Track your FedEx parcel here.