What happens if I’m not in when my delivery arrives?

We strongly advise to use the Fedex re-direction services below if you are not going to be home to receive your order.


Not going to be in?

Request to redirect your package to a nearby location with later hours and then pick it up on your time.

Keep deliveries safe by picking up packages from thousands of convenient locations.

Sign up here for FedEx Delivery Manager services to keep track of your packages, arrange to pick them up at a nearby location, get delivery notifications and much more.

Please note - Requesting a change to your delivery such as an alternative address may increase the delivery timeframe. We cannot be held liable for any changes or alternative arrangements requests made to your delivery to your delivery via the FedEx Delivery Manager services.

To track your order, you will need your order number (starts with KGUS) and your full zip code details.


Important Delivery Information 

Our couriers will attempt delivery between 7am-10pm.

This timeframe may increase during busy periods and please be aware timeframes may be effected by any local issues.

Please check your tracking via fedex here in the case of any delays as Fedex will let you know.

In more remote areas, your order may be passed to a local delivery service to complete your delivery, you will be informed of any changed or updated tracking details via email.

Delivery notifications will be sent by the courier, should you not be home when your delivery is made, the courier will leave your order in a secure location or with a neighbor.