Returning your order is easy — and it's free with FedEx.
Here’s what to do:
Repack your item(s) in their original packaging and include the completed returns note (the paperwork included in your parcel).
Remove or cover any old shipping labels.
Attach the pre-paid FedEx return label (included in your parcel) to the outside of your package.
Take your parcel to your nearest FedEx drop-off location – you can find one here.
Make sure to get proof of postage with tracking details and keep this safe until your return has been processed.
Once your return arrives at our warehouse, your refund will be processed within 14 working days.
Get help with FedEx Returns here.
Check your FedEx Returns Tracking here.
What does the FedEx return label look like?
You’ll find a pre-paid FedEx return label inside your parcel. It looks like this:
Just attach this label to the box you’re returning and make sure any old shipping labels are removed or completely covered.
Missing your return label? Get help here.
Can I exchange my online order?
We don’t offer direct exchanges. If you need a different size, colour, or item, simply:
Return your current order for a refund.
Place a new order online at www.kurtgeiger.us.
What is your returns policy?
You can return items within 30 days of purchase for a full refund to your original payment method.
To be eligible, items must be:
Unworn and unused
In their original packaging
With tags and barcodes intact
Refunds will be issued within 10 working days from when your return reaches us. You’ll receive:
An email once your return arrives at our warehouse
Another email once your refund has been processed
Please note:
Delivery charges are non-refundable
Promotional discounts used on original purchases won't carry over to new ones
Returns are only accepted for items bought from kurtgeiger.us — anything bought elsewhere must be returned to the original retailer.
Questions? Get in touch with us and we’ll be happy to help.