MY ITEM HAS ARRIVED FAULTY - WHAT DO I DO?
If you are unhappy with the quality of your purchase upon receiving it, please contact us here. Please include your full name, order number, and images of the faulty product in your message.
If your product is deemed faulty by our aftercare team, please create a return for a full refund using our Free US Returns option here. When creating the return, ensure the item(s) is returned in the original packaging.
Please note, this service is for items purchased from www.kurtgeiger.us only. Item purchased from external retailers will not be accepted and will be sent back to you. Kurt Geiger cannot be held responsible for orders bought elsewhere. Please contact the original retailer directly for queries.
CAN I EXCHANGE MY KURT GEIGER ORDER?
We do not currently offer exchanges for online orders. Should you wish to replace an item or get a different size or color, please create a return following the instructions above, and place a new order.
FREE RETURNS WITH FEDEX:
Follow the instructions below to return your item(s):
- Package up your items in their original packaging and include the completed returns note included within your parcel. Please ensure any previous shipping labels on the parcel have been removed or covered. If the returns note is not inside your original parcel, please contact our customer service team for a new label.
- Attach your pre-paid FedEx returns sticker to the parcel and take to your nearest Fedex drop-off location, found here.
- Ensure you obtain proof of postage. Please keep this until your return has been received and your refund processed.
Please note, if proof of return is not obtained or kept then unfortunately we will be unable to assist with returns queries.