My Order
- How Do I Track My Online Order?
- What Happens After You Place Your Order?
- Can I Change My Order After It’s Placed?
- Haven’t Received Your Confirmation Email?
- Haven’t Received Your Order?
- Missing an Item from Your Order?
Shipping & Delivery
Returns & Refunds
- How Do I Return My Online Kurt Geiger Order?
- How Do I Track My Return?
- How Long Will It Take to Receive My Refund?
- What Is Your Online Returns Policy?
- I’ve Lost My Free Returns Label — Can I Get a Replacement?
- Can I Return Sale Items?
Product & Stock
My Kurt Geiger Account
Promotions & Offers
- Does Kurt Geiger Offer Discount Codes?
- Loyalty Gift Terms & Conditions
- Kurt Geiger Discount Code Terms & Conditions
- Do you offer any discounts for Nurses, Teachers etc?
- Do You Offer 'Refer A Friend' Discount?
- Where Do I Enter My Promotion Code?
Payment & Security
- I'm Having Problems With The Website, What Can I Do?
- What Payment Methods Can Be Used Online?
- When Is The Payment Processed For My Order?
- Why Has My Payment Declined?
- How Do I Know My Payment Is Secure?
- What Does The ‘Pending’ Or ‘Ring-fenced’ Status On My Bank Statement Mean?
Store Enquiries
Policies
- How Do I Contact Customer Services?
- Terms & Conditions
- Shipping and Returns
- Cookies & Privacy Policy
- Kurt Geiger Foundation
- Gender Pay Gap Statement